CMS Audit &
Alert
Manage your Genesys infrastructure for better Customer Experience
Genesys CMS Audit and Alert
As the contact center business is growing and evolving all the time, the changes to the business operations are inevitable and likely to happen frequently, often multiple times a day. These changes vary from simple to very complex and are necessary to fine-tune and manage the operations efficiently, steer towards the business objectives, and stay competitive in market. Frequent changes create a high volume of records, and keeping track of all the changes is difficult and time-consuming and results in configuration irregularities, errors, and higher reworking costs.
To stay up to date with your configuration changes, the CMS Audit and Alert is the right tool for you!
How CMS Audit & Alert Works
CMS Audit and Alert is a web-based application that produces granular reports that help you trace all the changes made in the contact center environment and improves business performance and its growth potential. It offers real-time views such as charts and tables that are instantly updated on every configuration baseline. Generates change history logs to see the user who performed the change, the date and time of the change, and what was changed (both the current and previous values). Allows controlling deficiencies in a timely manner by pinpointing where things went wrong in the changes and ensuring whether the implementation moves with the business.
Features of CMS Audit & Alert
Reporting
Identify every change that are made to your contact center environment
Auditing
Track all the changes and stay up to date with the latest changes
Monitoring
Get real-time email alerts on any critical changes and config server outages
Benefits of CMS Audit & Alert
Some of the main Benefits of the CMS Audit and Alert is listed below.
- Single platform to audit and monitor operations changes and versions
- Alerts each time a change was detected in the configurations
- Historical record of configuration changes
- Real-time dashboard and alerts allow you to stay up to date with the latest changes
- Helps optimizing configurations to improve business performance and outperform competitors
