Voice Self-Service

Elevate customer experience and improve operational efficiency with voice self-service

Voice Self-Service

The Voice Self-Service system offers significant cost reductions and enhances customer satisfaction. At Gadaget we employ a unique and proven process to implement voice self-service. This process has been fine-tuned over years of hands-on experience in implementing contact center and self-service applications. Our extensive track record speaks for itself. We have successfully delivered solutions that not only meet but exceed our clients’ voice application needs. With our extensive experience in Genesys GVP (Genesys Voice Platform) implementation and integration, we stand at the forefront of creating integrated voice self-service applications. These applications redefine the customer experience, offering seamless accessibility and efficiency.

Why choose Us ?

  • Our solutions are designed to streamline operations, reducing costs while boosting performance.
  • Extensive experience in implementing and integrating IVR and CTI/CRM applications.
  • Specialized in implementing contact center solutions using Genesys technology.
  • Recognized as a premier consulting partner by Genesys.
  • Collaborated with Fortune 500 clients to build voice self-service applications and integrate front-office and back-office systems, including data retrieval from Mainframe-based system.
  • Experience in building applications using VXML and custom self-service speech grammars.
  • Committed to following industry best practices when implementing voice self-service applications.
  • Experience with self-service products such as Service Ware, Motive and Kanisa.
  • Developed products using Genesys GVP to provide voice self-service.
  • Reputation of 100% success in all implementations, with a 100% reference-able customer base.
  • Partnered with Nuance and Microsoft for the development of speech applications.

Enhance your Workforce with our Solutions​

Our Voice Self-Service Provides

  • Strategic consulting to enhance voice self-service capabilities.
  • Expertise in setting up and configuring the Genesys Voice Platform.
  • Reliable hosting solutions for voice applications.
  • Developing interactive voice response (IVR) applications using VXML.
  • Rigorous testing to ensure IVR applications perform under various load conditions.
  • Continuous refinement of voice applications for optimal performance.

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