Get to know us

We provide best-in-class Contact Center Solutions

Gadaget Computers aim at providing the most user-friendly contact center solutions to the customer since 1999. We are also the most assured software testers, application developers also carrying out deployment and maintenance of Genesys Customer Experience Platform to provide our customers the prime most effective solutions for their contact center

Customer Satisfaction
Technology & Solutions
500+ Successfull Projects

Our
Contact Center Service Includes

Gadaget Computers specializes in improving customer experience by building world class contact center solutions. We have provided contact center solutions to fortune 500.

Contact Center CRM

Contact Center CRM

We help you implement a complete solution by deploying Contact Center Customer Relationship Management (CRM) applications. We have successfully deployed CRM for ventures that include

  • Healthcare & Insurance
  • Telecom organizations
  • Banks & Financial Institutions
  • Pharmaceuticals
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Genesys Implementation

Genesys Implementation

A certified Genesys partner for 14 years providing Genesys Implementation services to improve customer experience. We have years of experience working on Genesys products implementation and services.

  • Genesys Voice Platform (GVP)
  • Genesys Routing Solution (ERS and NRS)
  • Genesys SIP Solution
  • Genesys Desktop / Screen-Pop Solution
  • Genesys Reporting Solution
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Voice Self-Service

Voice Self-Service

Make it easy for your customer to do business with you. Customer satisfaction not only depend on the solutions provided but also but the way system is operated. Voice Self-Service increases the success of the project and customer satisfaction.

  • Enriched customer experience
  • Minimalized operational cost
  • Increased effective function
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Contact Center Analytics

Contact Center Analytics

Improve customer experience and operation efficiency by making decisions based on statistics. We are prime handlers of some of the reporting tools like

  • Qlik
  • Business Objects
  • Microsoft BI
  • Informatica
  • Tableau
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What our Clients Says..!

Enhance your Workforce with our Solutions​

Our Solutions

Choose a right contact center solutions that suite your needs. We provide all kinds of Contact Center Solutions that enhance your Customer Experience. Predict your ROI before selecting a contact center platform, scale up, and bring in new business processes based on market trends.

DCCM

DCCM

Empower your contact center operational staff to manage Customer Experience

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Survey360

Survey360

A Closed-loop feedback solution specifically designed for business users

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CMS Audit & Alert

CMS Audit & Alert

Optimize and manage your Genesys infrastructure for better customer experience

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STAMP

STAMP

An automated testing tool ideally made to measure end-to-end testing of our contact center clients

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Genesys Adapters

Genesys Adapters

Integrate your Genesys infrastructure with Oracle, Salesforce and ServiceNow

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Activ Sync

Activ Sync

An automated provisioning solution for Multi-Vendor communications platforms

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Our Partners

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