ID and Access Manager
A Web-based automated provisioning solution for contact centers
Identity & Access Manager - Activ Sync
Handling a large volume of agent profile data across different sources is a challenging and time-consuming activity for the contact center operation managers. The activities involved in managing the agent profile data are such a complicated process and often increase business cost since the operation management team need to interact with a variety of system interfaces and security mechanisms for provisioning, decommissioning, routine changes, skill level synchronization, license recovery and detailed reports on usage.
Streamlining onboarding and offboarding in contact centers through automation helps resolve key challenges and improves overall productivity. Genesys Cloud Identity and Access Manager (ActiveSync) is a web-based solution designed to automate provisioning tasks, including Moves, Adds, Changes, Deletes (MACDs), and decommissioning. By simplifying these operations, it makes contact center management more streamlined, cost-effective, and scalable.
How Provisioning Solution Works
The application facilitates to maintenance accuracy and consistency of data by making the provisioning and decommissioning process automatic across multiple systems including Genesys, Amazon Connect, Salesforce, and Oracle Service Cloud. It can connect with any ticketing systems application (such as Service Now, Remedy, and HPSM) or database with a prebuilt integration and does provisioning and decommissioning tasks all in minutes.
The Genesys Cloud Identity and Access Manager empowers contact center operations managers to efficiently manage agent accounts, assign licenses, configure skills, and activate business continuity plans to maintain seamless customer service operations. Activ Sync Allows agents to filter and export records as PDF or Excel.
Features of Activ Sync
Offers detailed audit capabilities for synchronization processes
Displays near real-time status updates within the user interface
Supports configurable alerts via email and SMS
Allows on-demand generation of ad hoc reports and exports in PDF or Excel format
Facilitates migrant data from one region to another region
Role-based security – Access to only authorized users
Failover organization environment can switch over to an active environment
Benefits of ID and Access Manager
Some of the main Benefits of the ID and Access Manager (Activ Sync) is listed below.
- Automated handling of software license processes
- Maintain data integrity.
- By eliminating unused objects, the system’s overall load is minimized, improving performance and efficiency
- Enhanced security, auditing capabilities, and adherence to license compliance. adherence to license compliance.
- Implement a business continuity plan and maintain operations during an outage.
- Rollback the modified agent data to its previous point of change.
- Synchronization is made as easy as possible.
