Genesys Adapter for Oracle CX Cloud
Experience a seamless, efficient, and customer-centric approach to enhance your business operations
Genesys Adapter for Oracle CX Cloud
Are you an Oracle CX Cloud customer relying on Genesys for your contact center needs? We offer the perfect solution. Our Adapter seamlessly connects and synchronizes your Oracle CX Cloud applications, including Marketing, Sales, Service, Social, and CRM SaaS, with Genesys’ contact center solutions. This powerful integration streamlines your operations and unlocks new possibilities for your business.
The Genesys Adapter for Oracle CX Cloud is an on-screen call control utility, equipped with standard IP phone features, enabling agents to efficiently engage with customers. Our Adapter initiates the integration between Genesys Contact Center solutions and Oracle CX Cloud, providing agents with caller insights on the OSC page before interacting with customers.
Benefits of Oracle CX Cloud Adapter
Some of the main benefits of Genesys Adapter for Oracle Cloud is listed below
Ease of Deployment
- Typical deployment in 1-2 weeks.
- Easy to use, no special training needed for contact center personnel.
Quick RoI
- Cost Effective.
- Low-cost maintenance, support and enhancements.
- Faster ROI.
Reliability & Performance
- Tested and proven solution.
- Simple, efficient and customizable design
- Genesys integration.
Improved Customer Experience
- User friendly web-based call controls that improves the Agent productivity
- Reduce AHT – Screen pop the caller provided data and other details and caller does not have to repeat all the information
- Proactive improvement in technology and business process.