Genesys Adapters

Integrate your Genesys infrastructure with Oracle, Salesforce and ServiceNow

Genesys Adapters

Gadaget Computers provide top notch integration solutions to combine your genesys infrastructure with other third party applications. We provide integrations with platforms like Salesforce, Oracle Cloud, ServiceNow, etc.

Genesys Adapter for Salesforce

When a customer calls, the primary task of the contact center is to either answer the query quickly and without any delay or navigate to another application to verify the customer’s details. Customer interactions are time consuming and require recording numerous customer satisfaction surveys. To solve this problem, we have the Gadaget’s Genesys Cloud Adapter for Salesforce.

Genesys Adapter for Oracle CX Cloud

Are you an Oracle CX Cloud customer relying on Genesys for your contact center needs? We offer the perfect solution. Our Adapter seamlessly connects and synchronizes your Oracle CX Cloud applications, including Marketing, Sales, Service, Social, and CRM SaaS, with Genesys’ contact center solutions. This powerful integration streamlines your operations and unlocks new possibilities for your business.

Genesys Adapter for ServiceNow

The Genesys Adapter for ServiceNow integrates the Genesys solution with the ServiceNow application. It gives the organization the ability to improve agent efficiency, agility, and ROI. The Genesys Adapter for ServiceNow provides a unified interface that helps agents access all the customer information in one place. The unified interface helps agents to engage with customers across different media types and provides greater visibility to the customer’s recent service journey, which enhances first-call resolution.

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